The PrimeTalk Call Centre is staffed by the best individuals in the industry.

Our tight processes and remuneration structure enhances our ability to ensure each customer interaction is consistently exceptional and bespoke.

The PrimeTalk management team not only have the skills which span into strategy and campaign development, they also cover change management, project management, workforce management as part of their job functions.

All members of PrimeTalk receive extensive training and continuous coaching which concentrates not only on product knowledge updates and basic skills but looks at customer value based knowledge which both enhances customer experience, NPS and success rates for all campaigns.

our team.

is what makes us great.

PrimeTalk partners with organizations who want to access BPO expertise, delivery capability and results. Our strength lies in our end to end knowledge of the customer lifecycle in multiple industries, every interaction we have, has this in mind.

We don’t just concentrate on the task at hand, we provide insights into how you can optimise the products, services and interactions in full to drive exceptional customer experience, whilst realising efficiencies and delivering thue ROI for your business.

OUR APPROACH

WE HAVE A PASSIONATE TEAM AND INNOVATIVE APPROACH that allows us to deliver small and large scale outsourcing solutions, enhancing each stage of the customer relationship management life cycle to acquire, retain and support, grow and optimize customer relationships.

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